Love us or your money back
It’s not always easy to try something new, whether it’s a new recipe, a new hobby, or even a new kind of toilet paper.
So our blog today is going out to all the cautious buyers. If you’re hovering over the checkout button on Naked Sprout, wondering if our environmentally friendly toilet paper will be soft enough, if the tissues will be gentle on your nose, even if you’ll be able to get used to the colour, have no fear.
We love our products, and we’re proud of the work that goes into making high-quality products with a low climate footprint. Every member of our team stocks their bathrooms, kitchens, and side-tables with unbleached brown toilet roll, kitchen roll, and facial tissues, and we’re in good company, with 150,000 households up and down the country spreading the word about Naked Sprout.
But every home is different, and sometimes with the best will in the world, things just don’t fit. Don’t worry, we’ve got you covered!
Our refund promise
We’re so confident you’ll love our eco-friendly toilet paper, tissues, and kitchen rolls that we sell them with a full refund promise. We believe in our products, but if you don’t love them as much as we do, we’ll give you your money back. It’s that simple.
From sourcing FSC-certified bamboo and recycling cardboard and waste paper in the area around our factory, to designing soft, absorbent tissue with a low CO2e footprint, we put our heart and soul into every box.
But sometimes you just need to try it for yourself to be sure. That’s why we’re making the decision easy for you. If you try our products and decide they don’t hit the mark, simply drop us an email hello@nakedsprout.uk and let us know.
Nobody wants an awkward conversation about toilet roll, and you won’t have to have one! A member of the team will sort out your refund.
What happens to returns?
From the bits of pulp left in our water, to the gas produced by local sheep farms, we don’t let anything go to waste. So there’s no way we’re seeing finished products go in the bin. Unused boxes that come back to us get donated to food banks across the UK through the Trussell Trust’s fantastic network.
By donating our returned products, we’re making sure that nothing goes to waste, and people who need a little extra help can benefit from the sustainable products we’re so proud of.
What if your products aren’t in a usable condition? Don’t worry, just let us know the issue and we’ll gladly help. Rolls that got wet should be good to go in your recycling, and so can damaged boxes!
Q: How long do I have to request a refund?
Often customers will buy from us in advance, because they still have a supply of products left over from another company. So what if you bought your box of Naked Sprout months ago, and you’ve only just cracked it open? No problem! Get in touch and we’ll take it from there.
Q: How do I get in touch?
Just pop us an email at hello@nakedsprout.uk and a member of the team will get back to you as soon as possible (normally by the next working day at the very latest). We don’t quibble on refunds for first orders, we want people to try us out so we’re not happy if you’re not happy!
Q: Do people really get in touch because they don’t like the colour?
Yes! It’s not common, but it does happen; usually it’s because one member of a household wanted to try a more sustainable product, but they weren’t able to get everyone at home on board with the whole “brown toilet paper” concept.
We get it, our products are different from what people are used to. At this stage we’ve heard all the feedback out there, and we’re always looking for more. We promise we won’t be offended, if you open the box and decide the colour just isn’t going to work, let us know.
Our promise to you
We started Naked Sprout because we thought there must be a better way of making toilet rolls than bleaching them, drying them with fossil fuels, and covering them with plastic.
Our customers take a leap of faith by coming over to the unbleached side, and we want to make sure they can take the step with nothing to lose. We’re confident you’ll love what we do - but if you don’t, we’ll make sure you’re taken care of.
And a big thank you to every single person who has ever tried Naked Sprout, without your support, your goodwill, and your feedback none of this would be possible 🌿
Want to try tissue products that are made to be loved, or your money back?