Frequently Asked Questions
After a lot of hard work we are really proud to be a B CORP! B Corp Certification doesn't just evaluate a product or service; it assesses the overall positive impact of the company that stands behind it. Certified B Corporations achieve a minimum verified score on the B Impact Assessment - a rigorous assessment of a company's impact on its workers, customers, community and environment.
Our Impact Score is 128.
Most normal tissue products contain nasty chemicals such as bleaching agents. These chemicals poison waterways, damage the environment and some are bad for health. These include: bleaching agents, formaldehyde, BPA (Bisphenol A), de-inking agents, chlorine dioxide, sodium sulphide, sodium hydroxide, sodium sulphate, anti-slime agents, filler, adhesives, wet strength enhancers and more…
The production of normal toilet roll wipes out more than 27,000 trees a day. Roughly 9 million a year.
We continue to research and develop the most eco-friendly options. We aim to offer the most sustainable solution possible at an affordable price.
Naked Sprout tissue products are unbleached - free from harsh chemicals and plastic. Other tissue products on the market are produced using fossil fuels, are chemically treated, bleached and/or individually wrapped. Although this might look pretty – in our opinion this is unnecessary, bad for the environment and wasteful!
Carbon emissions from producing Naked Sprout products are 50% lower than eco alternatives on the market.
Our manufacturing is fossil fuel free and our factory is a certified B Corp.
Like any company our profits can be variable so instead of working on a percentage of profit we've chosen to structure our donations with Just a Drop so that every box we sell gives a child in Kenya safe water at school.
This means Just a Drop know what they can expect in donations and our customers can be clear on what the donation supports. We work closely with Just a Drop to make regular payments that fit in with their operating needs and to forecast the amount they can expect to receive based on our stock provisions, helping them to forward plan their work. In addition to this, Naked Sprout commit to providing at least 2% of our total revenue to charitable partners (including donations in kind) every year.
The bamboo we use is different to the type that pandas eat!
We transport our products by sea freight and use the closest possible ports to our factory and warehouse to ensure road miles are kept to a minimum. We have also chosen to deliver to our customers using DPD, the UK's most sustainable delivery company. Their delivery is Carbon Neutral and by using the existing network and infrastructure of daily deliveries they have – this also reduces our impact on the environment. As well as this our factory is carbon neutral and fossil fuel free - learn more about our factory here. As a company we do as much as we can to limit our carbon footprint.
We do not have any businesses or subsidiaries in China. Our products are manufactured in the world's only B Corp certified factory in Spain. All employees are paid a living wage.
Yes we do. We are committed to measuring, reporting and improving our emissions - and are well on the way to net zero. We believe in reducing emissions wherever possible and look to do this in the first instance, using offsetting as a last report to offset unavoidable emissions in the achievement of net zero. Our goal is to achieve net zero by 2042. Our 2022 calculations are the 3 scopes are:
- Scope 1: 0 tonnes c02e
- Scope 2: 2.09 tonnes c02e
- Scope 3: 416.33 tonnes c02e
Emissions have been calculated in line with the GH Protocol and our scope 3 emissions have been independently calculated by The Carbon Footprint Company Ltd. We aim to reduce our 2022 emissions by a minimum of 20%.
Our targets for reducing our C02 have been assessed and approved by Science Based Targets - (who are a partnership between CDP, the United Nations Global Compact, World Resources Institute (WRI) and the World Wide Fund for Nature (WWF)) and drive the mission for businesses to reduce their greenhouse gas (GHG) emissions to prevent the worst effects of climate change.
We are fully committed to acheiving these reductions - and our focus is on reducing the emmissions associated with producing our products - and not just accepting the emmissions and offsetting them.
We use 100% renewable energy to make Naked Sprout, and we're determined to use it as efficiently as possible. Most of the energy in paper making is used to generate the heat that dries the pulp, so if we can find a way to re-use this heat we can make serious energy savings. There are two key challenges here. 1) once heat has been used the temperature lowers to the point where it will no longer dry the paper effectively and 2) once used, heat is diffused through the system and it becomes difficult to "collect" it again to redirect back to the start of the drying process.
In that area, our factory has engineered and patented an innovative system which allows us to upgrade recirculating heat. In plain terms, it means that we found a way to warm up existing heat after it has been used, so we can push the temperature again to the desired level with much less energy than starting over at ambient temperature. As a result our heating requires up to 70% less energy than alternative systems, depending on ambient conditions and paper grade.
Our factory is also signed up to the ISO 50.001 program which regulates energy saving efforts. Every year they receive a committee of engineers which evaluate the savings made in the previous year, and together agree on the target savings for the year ahead.
In addition to this changes such as reducing from 3 plys to 2 plys (maintaining the same overall thickness but reducing energy consumption by a third), not using tape to seal our boxes - (we use vegan friendly non polymer glue,) not printing on our cores - (saving unnecessary ink) and not wrapping our rolls to make them 'pretty' (we think our rolls are beautiful as they are) - all demonstrate our commitment to lowering emissions.
All of our products are manufactured in the same factory - in Europe. The world's only certified B Corp tissue factory - powered entirely by solar, wind, hydro and biomass energy. Carbon emissions from producing both Naked Sprout bamboo and recycled toilet paper are 50% lower than other bamboo and recycled tissues due to our CO2 neutral and fossil fuel free manufacturing. Both products are delivered in recycled and recyclable cardboard boxes without the use of tape and using polymer free, vegan glue. All artwork is printed with soy ink too. None of our products use harsh chemicals and are ISEGA certified - meaning they are safe enough to eat (not that we'd recommend it!).
Here are the main differences between our bamboo and recycled products:
Our bamboo comes from Asia, known as the 'kingdom of bamboo' growing the most bamboo of any continent in the world. Al of our bamboo is harvested in FSC certified forests and transported by sea freight to Europe.
Our recycled cardboard and kraft paper is from post consumer waste collected kerbside in Spain and sourced as locally to our factory as possible.
Chemicals / Bleach
Our bamboo is unbleached and not chemically whitened with harsh chemicals in any way - meaning it is soft and kind to skin.
Our recycled paper is also unbleached and no de-inking process is applied to the recovered paper - avoiding even more harsh chemicals.
Our bamboo paper has a slightly lower carbon footprint (1.8%!) than our recycled paper. This is due to the way recycled material is collected kerbside (think of the recycling vans you see in your town collecting recycling) - making it a little bit more carbon heavy than the sea-freight used to transport the bamboo to our factory. Thanks to our fossil fuel free manufacturing it still has 50% less CO2 than other eco brands (including recycled made in the UK and other bamboo toilet rolls manufactured in China).
Traditionally recycled paper is made from waste office paper and manufacturing offcuts. As these typically contain printed materials - the paper has to go through a de-inking process which uses harsh chemicals to remove the ink and whiten the paper before it is manufactured into toilet roll. Naked Sprout recycled toilet paper is made from post consumer cardboard packaging and kraft paper. No de-inking process is used - meaning it retains it's chic brown colour.
Recycled paper used by other manufacturers to make traditional recycled toilet rolls is becoming increasingly hard to source. Especially since the move to paperless offices and working from home. This means manufacturers are having to source their paper from further afield. Sometimes importing from abroad to manufacture their products and meet demand. In contracts to this with the increase in home deliveries and cardboard packaging - there is used cardboard and kraft packaging available in abundance without the need to transport far from our factory. So we have decided to put this to good use. Combined with our fossil fuel free manufacturing process this has allowed us to create a truly sustainable recycled toilet roll.
We don't currently offer a sample or trial box - however our products come with a money back guarantee - so if you buy a box and aren't satisfied for any reason we will give you a full refund.
If you would like to buy in smaller quantities - we do offer a 6 roll pack and individual tissues boxes via Ocado - you can find our products for sale on Ocado here.
Yes, they can. Depending on where you live you can pop them in your recycling collection or take them to your local recycling centre.
We love the natural brown colour of our rolls! Although wrapping toilet rolls might look pretty – it is unnecessary, bad for the environment and wasteful!
Wrappers are almost always made from paper using virgin wood - and uses unnecessary and wasteful inks and materials.
At Naked Sprout we believe in cutting out waste and only using the essentials to make our products and NONE of our products or packaging are made from virgin wood sources.
Our products are manufactured in Europe. Our factory is powered entirely by renewable energy and is a certified BCORP. The bamboo currently comes from Asia, as Asia is known as the ‘Kingdom of Bamboo’ growing the most bamboo of any continent in the world. FSC certified bamboo pulp is shipped to our factory by sea. We are looking to source it closer to home. Carbon emissions from producing Naked Sprout toilet roll are lower than recycled and normal toilet roll. The bamboo is shredded, boiled, dried, and rolled into tissue paper, hence the off-white colour – no bleach and no harsh chemicals. We transport by sea freight and use the closest possible ports to our factory and warehouse to ensure road miles are kept to a minimum. We have chosen to deliver to our customers using DPD – The UK’s Most Sustainable Delivery Company, leading the way in green delivery. Using their existing network and infrastructure of daily deliveries they have – this also reduces our impact on the environment.
We know our products aren’t perfect, but we are committed to doing all we can to reduce the impact they have on our planet and to help inspire change.
Each brand and roll varies on ply (thickness) and length of roll – making it hard to compare. Naked Rolls are similar in price to leading brands. The easiest way to compare is to look at cost per sheet. Our rolls are 2-ply and 320 sheets. This makes ours extra long lasting! They are also extremely soft. Supporting Just a Drop with every box you buy – helps provide clean water to children at school in Kenya.
As part of our policy to reduce our carbon footprint as much as possible we completely avoid air miles. Using sea freight to ship bamboo from Asia to Europe and then to the port local to our warehouse helps cut down emissions. Our warehouse is situated within 70 miles of the port – meaning reduced road miles for our toilet rolls. We are actively researching different ways to further limit damage to the environment.
Our toilet paper breaks down just like any other toilet paper – and don’t forget it’s free from harsh chemicals. As it doesn’t contain any bleach or dyes – it is the perfect toilet paper to use in septic systems, boats, campervans, etc as it will dissolve naturally. Some of our team have septic tanks at home and use Naked Sprout toilet paper without any issues. We aren’t of course qualified plumbers.
Yes, our products are vegan friendly.
No, our bamboo toilet roll is free from harsh chemicals and extremely soft. With absolutely no hydrogen peroxide, bleach, inks, dyes, scents etc. Regular tree-based toilet roll requires many chemicals to turn it into soft white paper. In our paper production process - because we only use virgin bamboo fibres and recycled cardboard, we are able to process pulp without harsh chemicals. The bamboo is harvested, chipped, boiled to soften it and then pressed. Often at the boiling stage harsh chemicals are added to whiten the paper - however we have chosen not to do this - which is why our paper is a natural colour.
Yes definitely! Bamboo is naturally hypo-allergenic, and our products have absolutely no nasty additives.
24 roll box: 46 x 23 x 30cm
48 roll box: 58 x 46 x 23cm
Kitchen roll: 35 x 21 x 23cm
Tissues: 44 x 33 x 13cm
First and foremost - our carbon footprint is 50% lower than other eco brands.
This is mainly because we choose not to use fossil fuel in our manufacturing process - it is driven by 100% renewable energy. Even though we use renewable energy - we believe that this also is precious - and we are continually innovating to reduce the power and energy used in our manufacturing process - as well as ensuring we are only using parts and 'ingredients' that are strictly necessary.
We have made a table comparing us to outher brands - you can find this here.
We think you will be! But if you’re unhappy we offer 100% money back guarantee. Email us at email@example.com and we'll get back to you as soon as we can.
Yes, we do – please contact us at firstname.lastname@example.org for more information.
Here is a video showing how you can change the date of a subscription order:
Add a product to an existing subscription. Here's a video showing the process in detail:
You should be able to update your card if you sign in to your account and go to:
Manage subscription > Address and payment details > Manage payment methods
You'll see an option to "edit" your current details, and clicking on this will allow you to send out an email that you can use to update to your new card.
We've put up a video showing the whole process here.
Not at the moment, but we hope to in future.
Your account probably still needs to be activated. You might be able to find an activation email from us in your email inbox, or if not please contact our team at email@example.com and we'll send an activation email over for you.